GVI Wines Customer Care

What if I have a problem with my order?

We want you to be satisfied with every aspect of your experience. If for any reason you are dissatisfied, we would love to hear from you and have the opportunity to make you happy. Please email us directly with any concerns: orders@gviwines.com. We’ll respond within 24 hours.

Reshipping – How It Works

When an order is returned to our warehouse after several delivery attempts at the address provided by the customer, we are always happy to reship the order. Please contact us and we will assist you with the reshipment arrangements.

Vintage Substitutions

On rare occasions, a chosen vintage of a wine may sell out or be replaced by a new release after your order is placed. With bottles of wine listed under $20, we will not hold up an order and will simply automatically substitute the wine with the comparable vintage. Please be assured that we will only substitute with a vintage for the same type, varietal and winery.

Updated June 2021